How quickly can you come out for repairs?

We understand that equipment failures create urgency. For current customers on our weekly service plan, we prioritize emergency repairs and often can come out the same day or next business day. For new customers, we typically schedule repair appointments within 1 to 3 business days depending on our current workload and parts availability. If you have a true emergency like a major leak or dangerous electrical problem, let us know when you call and we'll do everything possible to get someone out quickly.

Do you charge a service call fee?

Yes, we charge a diagnostic service call fee of $75 to $100 depending on your location in the Duncanville area. This covers travel time, equipment inspection, and problem diagnosis. If you approve recommended repairs, the service call fee is often credited toward the repair cost. We believe this is fair because we invest significant time and expertise in properly diagnosing equipment problems. Many issues require specialized knowledge and testing equipment to identify the root cause rather than just treating symptoms.

Do you warranty your repair work?

Yes, we stand behind our work. Labor is warranted for 30 days from the date of service. Parts carry the manufacturer's warranty, which varies by component but is typically 90 days to 1 year. If the same problem reoccurs within the warranty period due to our workmanship or a defective part, we'll return and make it right at no charge. This doesn't cover new problems or damage caused by other factors. We want you to have confidence in our repairs and trust that we do quality work that lasts.

Pool Equipment Repairs

Fast, reliable repairs for pumps, heaters, lights, and all pool equipment from experienced technicians in Duncanville, TX.

Professional pool pump and equipment repair services in Duncanville, TX

Understanding Pool Equipment Problems

Pool equipment works hard. Pumps run for hours every day. Heaters cycle on and off constantly. Lights stay submerged year-round. Over time, parts wear out, seals leak, motors burn out, and electrical components fail. This is normal wear and tear that happens to every pool system.

Some equipment failures happen suddenly. Your pump was running fine yesterday, and today it won't start. Other problems develop gradually. Your heater takes longer to warm the pool. Your lights flicker occasionally. These warning signs often get ignored until complete failure happens at the worst possible time.

Here in Duncanville, Texas heat and humidity accelerate equipment aging. Electrical connections corrode. Plastic housings become brittle. Rubber seals dry out and crack. Regular maintenance can catch many problems early, but eventually, all equipment needs repair or replacement. When that time comes, you need experienced professionals who can diagnose problems accurately and fix them right the first time. That's where our pool repair expertise makes the difference.

Pool Equipment We Repair

We repair all major pool equipment brands and types. Our technicians carry common parts and have access to specialty components for virtually any pool system found in Duncanville homes.

Common Repair Services

Pool pumps: We fix motor failures, replace worn seals and gaskets, repair leaking pump housings, replace impellers, fix electrical connections, and troubleshoot pressure problems. If your pump is beyond economical repair, we can recommend and install a replacement.
Pool heaters: We service both gas and electric heaters including pilot light problems, ignition failures, thermostat issues, heat exchanger leaks, pressure switch failures, and control board problems. We also clean burners and check gas lines for safety.
Pool lights: We replace burned-out bulbs, fix leaking housings, repair electrical connections, install LED upgrades, troubleshoot transformer problems, and ensure all underwater electrical systems meet safety codes.
Automatic cleaners: We repair suction-side cleaners, pressure-side cleaners, and robotic cleaners. Services include replacing worn parts, fixing propulsion problems, repairing hoses and connections, and troubleshooting navigation issues.
Salt systems: We service salt chlorine generators including cleaning and replacing salt cells, repairing control boards, fixing flow sensors, and recalibrating systems for optimal performance.
Timers and automation: We repair and replace pool timers, automation systems, remote controls, valve actuators, and smart pool controllers that manage your equipment schedules.
Valves and plumbing: We fix leaking valves, replace worn O-rings and seals, repair check valves, fix suction and return line problems, and address plumbing leaks before they cause major damage.

If your equipment needs related services like filter cleaning, we can handle that during the same visit. We take a complete system approach to ensure everything works together properly.

How Our Repair Process Works

When you call us about equipment problems, we start by asking questions about what's happening. This helps us bring the right tools and parts to diagnose and possibly fix the problem in one visit. We understand that a broken pool creates urgency, so we work quickly to restore your equipment.

Diagnosis: Our technician will thoroughly inspect your equipment, test electrical connections, check for leaks, listen to sounds, and run diagnostic tests. We explain what we find in plain language without technical jargon. If multiple problems exist, we prioritize them by importance and safety.

Estimate: Before doing any work, we provide a clear estimate of repair costs. We explain what needs to be fixed, why it's necessary, and what it will cost. For expensive repairs, we'll discuss whether repair or replacement makes more financial sense. The decision is always yours.

Repair: Once you approve the work, we complete repairs efficiently using quality parts. We don't cut corners or use cheap components that will fail quickly. Our goal is lasting repairs that solve the problem completely.

Testing: After repairs are complete, we test your equipment thoroughly to ensure it operates correctly. We check for leaks, verify proper operation, and make sure everything is safe before we leave.

Follow-up: We stand behind our work. If you have concerns after we leave or if something doesn't seem right, call us. We'll come back and make it right at no additional charge if the problem is related to our repair work.

Repair or Replace? Here's How to Decide

Not every broken piece of equipment is worth repairing. Sometimes replacement makes more sense financially and gives you better long-term value. We'll give you honest advice about what makes sense for your situation.

Consider repair when: The equipment is relatively new (less than 5 years old), the repair cost is less than 50% of replacement cost, it's a minor problem like a seal or sensor, parts are readily available, and the rest of the equipment is in good condition.

Consider replacement when: The equipment is old (more than 10 years), repair costs approach or exceed replacement cost, it's had multiple previous repairs, parts are obsolete or hard to find, or upgrading to newer technology will save money on energy costs.

Example scenarios: A 3-year-old pump with a leaking seal is worth repairing for $150 when a new pump costs $500. A 12-year-old heater with a failed heat exchanger that costs $800 to repair isn't worth fixing when a new energy-efficient heater costs $1,200 and will save money on gas bills.

We'll never pressure you into expensive repairs or unnecessary replacements. Our technicians explain your options clearly so you can make informed decisions about your pool equipment. Many customers appreciate that we're looking out for their best interests, not just trying to sell them the most expensive solution.

Get Your Pool Equipment Fixed Fast

Don't let broken equipment keep you out of the pool. Our experienced technicians can diagnose and repair most problems the same day you call.

Call (214) 286-5809 for Fast Repairs