Privacy Policy

Our Commitment to Your Privacy

BluePrime Duncanville Pool Service respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

We only collect information necessary to provide you with excellent pool service and to communicate with you about your account. We do not sell or rent your personal information to third parties.

Information We Collect

When you request a quote or schedule service, we collect basic contact information including your name, address, phone number, and email address. We also collect information about your pool such as size, type, and equipment to properly service your needs.

If you make a payment, we collect billing information such as credit card details or check information. Payment processing is handled securely through encrypted third-party payment processors. We do not store complete credit card numbers on our systems.

When you visit our website, we may automatically collect technical information such as your IP address, browser type, device type, and pages visited. This helps us understand how people use our site and improve the user experience.

How We Use Your Information

We use your contact information to schedule services, send appointment reminders, and communicate about your pool care needs. We may also send you invoices, receipts, and important updates about our services.

Your property information helps us provide appropriate services and maintain accurate service records. We may take notes about your pool condition, equipment, or specific requests to ensure consistent, high-quality service over time.

We may use your information to send occasional promotional emails about seasonal services, special offers, or helpful pool care tips. You can opt out of marketing emails at any time by clicking the unsubscribe link in any promotional email or contacting us directly.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information only in the following limited circumstances:

• With service providers who help us operate our business, such as payment processors, scheduling software providers, or accounting services. These providers are contractually obligated to protect your information.
• When required by law, such as in response to a subpoena, court order, or legal process.
• To protect our rights, property, or safety, or the rights, property, or safety of others.
• In connection with a business transfer, such as a merger, acquisition, or sale of assets. We will notify you if your information becomes subject to a different privacy policy.

Data Security

We take reasonable precautions to protect your information from unauthorized access, use, or disclosure. We use secure servers, encrypted communications, and password-protected systems to safeguard your data.

However, no method of transmission over the internet or electronic storage is 100 percent secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any login credentials or passwords associated with your account.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling cookies may limit your ability to use certain features of our website.

We may use third-party analytics services like Google Analytics to track website usage. These services use cookies to collect anonymous information about how visitors interact with our site. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Your Privacy Rights

You have the right to access, correct, or delete your personal information. If you would like to review the information we have about you, update your details, or request deletion of your data, please contact us using the information provided below.

You can opt out of marketing communications at any time. Even if you opt out of promotional emails, we may still send you important service-related communications such as appointment confirmations, invoices, or service updates.

Please note that we may need to retain certain information for record-keeping purposes, to complete transactions, or to comply with legal obligations. We will retain your information only as long as necessary to fulfill these purposes.

Children's Privacy

Our services are intended for adults and we do not knowingly collect personal information from children under 13 years of age. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately and we will delete that information.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.

If we make significant changes to how we handle your personal information, we will notify you via email or by posting a prominent notice on our website before the changes take effect.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:

Your Consent

By using our website or services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services or provide us with your personal information.